Cyril Oberlander
Director of Interlibrary Services
University of Virginia Library

Cyril Oberlander is Director of Interlibrary Services at the University of Virginia Library. Interlibrary Services consists of five units; ILL borrowing, Instructional Scanning Services, Ivy shelving facility, Lending/Retrieval, and LEO (faculty departmental document delivery services). Prior to moving to Charlottesville, Virginia, Cyril was the Head of Interlibrary Loan at Portland State University from 1996-2005, and had extensive experience in Access Services before that. His research interests include: organizational development, mobile technology, information visualization, learning environments & knowledge systems, and workflow design.

Abstract

As we retool our resource sharing techniques, the transformation of Libraries awaits new cooperative frameworks. The handling of service requests by Interlibrary Loan and document delivery provides the cooperative infrastructure for testing new ideas and coordinating others. This presentation focuses on strategies for transforming service requests into such a strategic service framework for libraries, and examines how various units and workflow can align to meet the rising expectations of users:

• Just-in-Time Acquisitions or Purchase on Demand ILL
• Digitize on Demand or Digital ILL or Alternate Text Production
• Electronic Resources Awareness; ERM, Digital Rights, Pay per View, Free or Fee, etc.
• Adding delivery and service options; Direct Delivery, delivering to homes, departments, color scans, etc.
• Working to scale globally with emergent technology; mobile technology, social networking, VoIP, Web Services, etc.

Lastly, the greatest strategy for an effective organization is training and staff development, this presentation concludes with best practices and resources for developing and exciting staff alongside the rapid changes in the years ahead.