David Ong
Manager of Libraries Australia Customer Services
National Library of Australia

David Ong is currently Manager of Libraries Australia Customer Services at the National Library of Australia. His previous position was as Senior Database Administrator for Libraries Australia Document Delivery. He holds a Bachelor of Arts degree from the Australian National University, a Diploma of Education from the University of Canberra and has worked as a CISCO Networking Academy Instructor.
He is a member of the Steering Committee of the VDX User Group Australia and New Zealand and played a key role in the implementation of ISO ILL interconnectivity in the (then) Kinetica Document Delivery Service. He is especially interested in providing end user access to the wealth of resources in the Australian National Bibliographic Database.

George Panagiotidis
Information Systems Specialist
CAVAL Collaborative Solutions

George started his career at CAVAL Collaborative Solutions, after completing his Bachelor of Business (Information Management) in 2000. George’s initial role was working on the LIDDAS helpdesk, servicing all of Australia and New Zealand’s VDX (ILL software) sites. During that time, George progressed into co-ordinating and administering the CAVAL Library Interlending Consortium (CLIC) and the State Library of New South Wales VDX systems.

George has been heavily involved in the Australiasian VDX and ILL community, participating in forums and actively working in the VDX Australian and New Zealand Users Group (VUGANZ) Enhancements Sub Committee.

Abstract

The local customization and configuration of Inter Library Loan systems hinges on the expertise and experiences that system Administrators have at their disposal.
Though much of this can only be gained through time and understanding of the business requirements of an organization, the gaining and sharing of this knowledge is often underestimated.

Two of Australia's large consortial ILL systems, CAVAL Inter-library Consortium (CLIC) and Libraries Australia Document Delivery(LADD), have been interoperating for over 4 years. Though geographically remote, the professional relationship between the staff of the two systems developed, and from that emerged
one of the most successful 'offline' communications and knowledge sharing strategies.

A resource sharing ‘proof of concept’ pioneered between the two organisations in the
ILL environment may be applied to other complex library software. The benefits are
correlated to future trends in ILL and other library software, for all libraries large and
small.

Take a journey of discovery with two of Australia's System Administrators as they
share with you the methodology, successes and lessons they learnt through sharing
with each other.