Top Banner The 10th Interlending and Document Supply (ILDS) International Conference identity is made up of a customised logotype. Letters in the logo are joined together to convey the idea of sharing and connectivity, which are the key goals behind the ILDS conference.
International Federation of Library Associations and Institutions National Library Board of Singapore

Speakers


Sue McGillivray, Lucina Fraser and Ophelia Cheung
Paper
Presentation

Sue McGillivray
Ontario Council of University Libraries

Sue McGillivray has a Masters of Library Science and Information Studies from University of Western Ontario and a B.A. from Wilfrid Laurier University. Before the move to ILL, Sue worked in the health information field as the Assistant Executive Director of the Health Science Information Consortium of Toronto, and as Metadata Developer and
Workflow Coordinator for the Canadian Health Network (CHN). Sue has been a member of the RACER Support Team since its formation in May 2002.In addition to acting as Project Manager, she has done system configuration, interoperability testing, system and user support, and training.

Lucina Fraser
Ryerson University Library, Canada

Lucina Fraser obtained her Master of Library Science degree from the University of Toronto in Canada. After years of experience in special libraries in North America, she is now an academic librarian at Ryerson University Library in Toronto. Since 1996, Lucina has been a Business collection development and liaison librarian and is currently Interlibrary Loans Manager in the Borrower Services Team.

Ophelia Cheung
Ryerson University Library, Canada
Ophelia Cheung has a B.A. in English Literature from the University of Hong Kong and a Master of Library Science from the University of Western Ontario in Canada. She has worked in special libraries as well as academic libraries in Hong Kong before joining the Ryerson University Library in Canada in 1985. Since then, she has been involved in reference, library instruction and collection development in addition to administrative responsibilities. She was Head of Information Services and Head of Audio Visual/Interlibrary Loans. She is now in the Borrower Services Team, combining Audio Visual/Interlibrary Loans with Circulation, Reserve and Stacks maintenance. Ophelia supervises E-Reserve and oversees Distance Education support.

Abstract

To improve interlibrary loan services, OCUL (Ontario Council of University Libraries) moved to a shared ILL (interlibrary loan) system in mid-2003. Twenty Ontario academic libraries implemented a centralized installation of OCLC PICA’s VDX software.

End-users now simultaneously search worldwide catalogues, submit and track progress of requests, and receive materials rapidly. Despite increasing e-journal and e-book purchasing, ILL usage has grown. Consortial staff soon will have completed their 2-millionth request. Several member-libraries have moved from staff-mediated to auto-mediated interlibrary loans (direct requesting), and libraries are ready to use link-resolver software to transfer citation information seamlessly from borrowing library catalogues to ILL request forms. We have also implemented ISO peer-to-peer messaging with many other institutions.

Key elements that made this project successful:

  • Planning (consensus on approach; shared vision – development of consortial policies; flexibility)
  • Financial support (commitment of funding)
  • Technical support (commitment of required expertise)
  • Leadership (core guidance, and representation from all participants)
  • Cooperation (open access to shared knowledge)
  • Training (at all levels)
  • Staff- and user-centered focus (on-going feedback for development)
  • Communications
  • Statistics and evaluation (periodic assessment of progress)

We believe that these elements have broad application for similar complex projects.
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